Qb838 Terms and Conditions — Complete Guidelines for All Platform Members

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and qb838 ("Platform", "we", or "the company"). These Terms govern your access to and use of the qb838 website accessible at https://qb838.win, the qb838 mobile app, and all services and content provided through the platform.

By accessing, registering, logging in, or using any part of the qb838 platform — whether via web browser, mobile app, or any other device — you confirm that you have read, understood, and agreed to be bound by all Terms and Conditions stated herein, including our Privacy Policy and Responsible Gaming Rules, which form part of this document.

Acceptance of these Terms is an absolute condition for using the qb838 platform. If you are registering an account on behalf of another entity, you confirm that you have the legal authority to bind that entity to these Terms.

To use the qb838 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old at the time of registration and throughout the period of platform use.
• Have full legal capacity to enter into a binding agreement under the laws applicable to you.
• Not subject to any legal restrictions that prohibit participation in online entertainment activities.
• Not using a VPN, proxy, or any location-masking technology to access the platform.
• Have not previously had an account terminated by qb838 for violating the Terms.

Qb838 reserves the right to request proof of age at any time. If it is established that a user is below the stipulated age, the account will be closed immediately and all balances and winnings held therein may be forfeited in accordance with the platform's compliance procedures.

Each user is only permitted to register and own one account only on the qb838 platform. Holding multiple accounts is a serious violation that may result in the termination of all associated accounts and the forfeiture of all funds and winnings held within them.

During registration, you are required to provide true, accurate, and complete information including your full name, date of birth, phone number, and a valid email address. Any false or misleading information provided during registration or the KYC verification process may result in account termination without compensation.

The Know Your Customer (KYC) process is mandatory for all members prior to the first withdrawal. Required documents may include:

• A valid Malaysian identity card (MyKad) or passport.
• Proof of current address such as a utility bill or bank statement issued within the past three months.
• Bank statement or proof of ownership of the registered payment method.

Qb838 reserves the right to request any additional documents at any time to fulfil internal compliance requirements and anti-money laundering (AML) regulations.

All financial transactions on the qb838 platform are conducted in Malaysian Ringgit (MYR). Supported deposit methods include FPX bank transfers, local e-wallets such as Touch 'n Go and GrabPay, as well as online payment methods approved by qb838.

Deposit conditions:

• Minimum and maximum deposit limits apply and may vary depending on the selected payment method.
• Deposits may only be made from an account or payment method registered in the same member's name.
• Qb838 does not accept third-party deposits under any circumstances.
• All deposits are subject to automated security checks before being credited to the account.

Withdrawal conditions:

• Withdrawals can only be processed to an account or payment method that has been verified in the member's name.
• Full KYC verification must be completed before the first withdrawal request is processed.
• Qb838 reserves the right to request additional supporting documents for withdrawal requests that exceed certain limits.
• Withdrawal processing times depend on the selected method, typically between one and three business days.
• Any winnings obtained through bonus usage must satisfy the wagering requirements before being eligible for withdrawal.

Qb838 reserves the right to hold or suspend any withdrawal request that appears suspicious or is currently under security review. Members will be notified of any delays and the relevant reasons.

Qb838 offers a variety of bonuses and promotions from time to time to registered members. All bonus offers are subject to specific terms and conditions set for each respective promotion, which must be read and understood before accepting any bonus.

General terms applicable to all qb838 bonuses:

• Each bonus has a wagering requirement (rollover) that must be met before winnings can be withdrawn. This requirement varies by bonus type.
• Bonuses may only be claimed once per account unless otherwise stated in the relevant promotion's terms.
• Qb838 reserves the right to void any bonuses and associated winnings if there is evidence of abuse, bet coordination, or strategies designed to circumvent bonus terms.
• Bonuses are non-transferable to other members and cannot be directly converted to cash.
• Qb838 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Using multiple accounts to claim bonuses will result in the cancellation of all claims and the termination of all associated accounts.

In the event of a conflict between the general bonus terms and the specific terms of a particular promotion, the specific promotion terms shall take precedence.

All games available on the qb838 platform must be played in accordance with the rules set by the game providers and qb838's internal policies. Specific rules for each game can be found within the respective game interface.

The following are strictly prohibited when using the qb838 platform:

• Using any software, automated scripts, bots, or tools that provide an unfair advantage in games.
• Exploiting any technical bugs, system errors, or vulnerabilities in the game software.
• Coordinating wagers with other players or third parties to guarantee winnings.
• Using techniques or strategies specifically designed to circumvent bonus wagering requirements.
• Taking any action that may undermine the integrity of games or affect other players' experience.

Qb838 uses a Random Number Generator (RNG) system that has undergone independent auditing to ensure the fairness of every game. In the event of any dispute regarding game outcomes, the decision of the qb838 system is final and binding.

In the event of a technical error affecting game outcomes, qb838 reserves the right to void and reverse the affected wagers at the platform's discretion.

All qb838 members are expected to use the platform in a responsible, respectful, and lawful manner. The following are prohibited and may result in disciplinary action including account termination:

• Providing false, misleading, or inaccurate information to qb838 in any form of communication.
• Using the platform for any unlawful purpose, including money laundering or financing illegal activities.
• Sharing your account login information with others or allowing another person to use your account.
• Engaging in any form of fraud, intrusion, or activity that compromises the security of the platform.
• Attempting to access another user's account or qb838 system data without authorisation.
• Distributing offensive, threatening, or inappropriate content through the platform's communication channels.

Qb838 cooperates fully with the relevant authorities in the investigation of any illegal activity involving our platform. Account information may be disclosed to authorities if required by law.

You are solely responsible for maintaining the confidentiality of your account login information, including your username and password. qb838 will not be liable for any losses arising from unauthorised access to your account due to your own negligence in protecting your login credentials.

Security measures we recommend for all members:

• Use a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) available in your account security settings.
• Never share your password with anyone, including qb838 support staff.
• Log out of your account after each gaming session, especially on shared devices.
• Contact qb838 support immediately if you suspect your account has been accessed without authorisation.

Qb838 will never ask for your password via email, live chat, or any other communication channel. Any such request is a fraudulent attempt and should be reported to us immediately.

Qb838 provides its platform and services on an "as is" and "as available" basis. While we strive to ensure the platform operates smoothly and reliably at all times, we do not guarantee that the platform will always be free from interruptions, technical errors, or unplanned downtime.

Qb838 is not liable for:

• Losses arising from service disruptions caused by factors beyond our control, such as internet infrastructure failures, natural disasters, or third-party actions.
• Indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Any financial decisions you make based on information found on the qb838 platform.

In any case where qb838's liability is found to exist, such liability shall be limited to the net deposit amount you made within the thirty (30) days preceding the relevant claim.

Qb838 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Any amendments will take effect immediately upon publication of the new version on the qb838 official website.

We will endeavour to notify members of any material changes to these Terms via a notice on the website, email, or in-app notification. However, it remains your responsibility as a platform user to review these Terms periodically.

Continued use of the qb838 platform following any amendments to these Terms will be considered your acceptance of the revised Terms. If you disagree with any changes, you have the right to close your account and stop using the platform.

These Terms and Conditions are governed by and interpreted in accordance with applicable laws. Any dispute arising from or in connection with these Terms, the use of the qb838 platform, or the services we provide shall first be resolved through good-faith negotiation.

If a dispute cannot be resolved through negotiation within thirty (30) days, the parties agree to resolve the dispute through binding arbitration proceedings in accordance with the prescribed procedures, or through a court of competent jurisdiction.

The invalidity or unenforceability of any provision in these Terms shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

If you have any enquiries, concerns, or feedback regarding these Terms and Conditions, the qb838 team is ready to assist. You may reach us through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform.
• Telegram: Through the official qb838 channels listed in the platform's App section.

Our support team operates 24 hours a day, 7 days a week including public holidays, and will strive to respond to all enquiries as promptly as possible. We assist in both Bahasa Melayu and English.